MSS Terms & Policies
At Mahogany Shea & Silk, every product is handcrafted with care, intention, and 100% organic ingredients. Because our creations are made fresh to order, our policies are designed to honor both the purity of our process and the expectations of our customers. Please review the following carefully before placing your order.
Shipping & Fulfillment Policy
Made Fresh for You
Because Mahogany Shea & Silk is a bespoke organic care house, every product is handcrafted fresh after your order is placed.
Your formula is blended, infused, and prepared by our Artisan Atelier to ensure maximum purity, potency, and freshness.
Fulfillment Timeline
Most orders are prepared same day or next business day, then packaged and shipped promptly.
Delivery typically arrives within 7–15 business days, depending on your region and carrier availability.
Delivery Window
Please allow up to 2 weeks from the date of your order for full delivery.
Natural Variations & Separation
Because our products are 100% organic, unrefined, and free from stabilizing chemicals, slight natural separation may occur during transit or storage.
This is a sign of authentic, additive-free craftsmanship.
Simply shake or stir gently to restore its silky consistency.
Tracking
Once your order ships, you will automatically receive a tracking link via email.
Please monitor your tracking as Mahogany Shea & Silk is not responsible for carrier delays or transit interruptions once the package is accepted by the shipping service.
Refund, Return & Exchange Policy
All products are bespoke, handcrafted, and made fresh for each client; therefore:
All Sales Are Final.
We do not accept returns, exchanges, or refunds.
Incorrect or Defective Items
In the rare event your order arrives incorrect or damaged, please contact us within 48 hours of delivery at mahoganyshea.silk@gmail.com.
Include your order number and clear photos of the product and its packaging.
We will thoughtfully review your case and, if approved, issue either a replacement or store credit.
Address & Carrier Responsibility
We cannot be held responsible for:
packages sent to incorrect addresses provided by the customer
stolen or lost packages
delays or damage caused by the carrier
Pre-Order Terms & Conditions
Pre-orders allow you to secure high-demand, limited-release, or seasonal bespoke items before they are publicly available.
By placing a pre-order, you agree to the following:
Full Payment Required: Pre-orders must be paid in full at checkout to reserve your item.
Estimated Release Date: A projected ship date will be listed on the product page. Timing may shift due to artisan production schedules or organic ingredient sourcing.
Order Fulfillment: Pre-orders are fulfilled in the order they are received. Orders containing both pre-order and in-stock items may ship together.
Final Sale: Pre-orders cannot be canceled or refunded. If we are unable to fulfill your order, you will receive a full refund.
Email Updates: We will notify you of any changes, updates, or timeline adjustments.
Waitlist Terms & Conditions (if applicable)
Our waitlist offers priority access to sold-out items and upcoming exclusive blends.
Reservation, Not Guarantee: Joining the waitlist reserves your notification spot, but does not guarantee product availability.
Priority Notification: Waitlist members are contacted first when restocks or pre-orders become available.
First Come, First Served: Products are sold in the order completed at checkout, not based on waitlist sign-up time.
Free to Join: No payment is required until you choose to purchase.
Email Consent: By joining, you agree to receive restock alerts and boutique updates.
Privacy Policy
Your trust is sacred.
Mahogany Shea & Silk protects your personal information with the highest level of discretion.
Information We Collect
Name, email, address, payment details, and order notes — provided solely to complete your purchase.
How We Use Your Information
For:
processing transactions
preparing your bespoke items
communicating order updates
shipping and delivery
Your Protection
All data is processed through secure, encrypted platforms.
We Never Share Your Information
Your information will never be sold, shared, or traded, except as required to fulfill your order (shipping carriers, payment processors).
Marketing Consent
If you subscribe to our newsletter, tasting room, or waitlist, you consent to receive communications from us. You may opt out anytime.
General Terms & Conditions
Handcrafted & 100% Organic
All Mahogany Shea & Silk products are handcrafted in small batches with pure, unrefined, organic botanicals.
Variations in color, texture, and aroma are natural — and a hallmark of luxury craftsmanship.
Usage Guidelines
Use products as directed. Store in a cool, shaded place. Discontinue use if irritation occurs.
Responsibility
Mahogany Shea & Silk is not responsible for allergic reactions, misuse, or improper storage.
Ownership & Intellectual Property
All brand materials — formulas, packaging, imagery, branding, text, and designs — belong exclusively to Mahogany Shea & Silk and may not be copied or reproduced without written permission.
Last Updated: 12/03/2025
Welcome to AuriVelle International. These Terms and Conditions (“Terms”) govern your use of our websites, services, partnerships, brands, and offerings (collectively, the “Services”). By engaging with AuriVelle International, you agree to abide by these Terms. Please read them carefully.
1. General Use
Access to AuriVelle International Services is granted for personal and authorized business purposes only.
You agree not to misuse, duplicate, or falsely represent our intellectual property, brands, or offerings.
We reserve the right to modify, suspend, or discontinue services at any time without liability.
2. Intellectual Property
All content, including but not limited to logos, brand names, product concepts, writings, media, packaging, trademarks, and proprietary processes, are the exclusive property of AuriVelle International and its subsidiaries.
Unauthorized reproduction, distribution, or use is strictly prohibited.
3. Orders & Payments (Applicable to Brand Subsidiaries like Earth 2 Oven, Mahogany Shea & Silk, Oak & Iron Men’s Care, etc.)
Orders are confirmed only upon receipt of a non-refundable deposit (as disclosed per brand policy).
Full payment is required prior to production, shipping, or delivery unless otherwise agreed in writing.
Prices are subject to change without notice.
4. Cancellations, Refunds & Returns
Due to the custom, handcrafted, and perishable nature of certain products (e.g., food, skincare, teas), all sales are considered final.
Refunds or exchanges may be considered only in cases of error or defect caused by AuriVelle International or its subsidiaries.
Cancellation requests must be made within 24 hours of order placement, if applicable.
5. Shipping & Delivery
Delivery timelines are estimates only; delays caused by weather, courier services, or unforeseen events are beyond our control.
International orders may be subject to customs duties, taxes, and import restrictions. These are the sole responsibility of the customer.
6. Health & Safety Disclaimer
Our lifestyle, skincare, haircare, and consumable products are made with 100% organic and natural ingredients. However, individual results may vary.
Customers are responsible for reviewing allergy disclaimers and ingredient lists prior to use or consumption.
AuriVelle International is not liable for adverse reactions, allergies, or misuse of products.
7. Wellness & Empowerment Services
Any coaching, wellness, or empowerment programs offered under AuriVelle International are for educational and lifestyle purposes only.
We do not provide medical, legal, or financial guarantees. Clients should consult licensed professionals for personalized advice.
8. Privacy & Data Protection
We collect only the personal information necessary to process orders, communications, and services.
By engaging with us, you consent to receive exclusive promotional access, curated offers, and updates from AuriVelle International and its subsidiaries.
You may opt out of promotional communications at any time.
We do not sell or rent personal data to third parties.
9. Liability Limitation
AuriVelle International and its subsidiaries are not liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or platforms.
Our liability, if proven, shall not exceed the total amount paid for the product or service in question.
10. Partnerships & Collaborations
All partnerships, collaborations, and co-branded ventures must be formally approved and contracted by AuriVelle International.
Unauthorized use of the AuriVelle International name or branding is prohibited.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to conflict of law principles.
Any disputes shall be resolved through binding arbitration or mediation before litigation, unless otherwise required by law.
12. Amendments
AuriVelle International reserves the right to update or revise these Terms at any time.
Continued use of our Services constitutes acceptance of revised Terms.
13. Contact
For inquiries about these Terms, please refer to contact us section.
Last Updated: 12/03/2025
Welcome to AuriVelle International, home of the world’s first trillion-dollar bespoke organic care houses, including Mahogany Shea & Silk. These Bespoke Terms and Conditions (“Terms”) govern the use of our websites, Atelier services, custom formulations, tasting rooms, digital offerings, and all connected platforms (collectively, the “Services”).
By accessing or engaging with our Services, you agree to these Terms. Please read carefully, as our bespoke processes differ from traditional retail models.
1. Purpose & Use of Services
Our Services are designed exclusively for personal use, private enjoyment, and authorized business interactions with AuriVelle International.
You agree not to misuse, replicate, reverse engineer, or misrepresent any element of our bespoke formulas, designs, writings, or brand identity.
We may refine, elevate, or modify any aspect of the Services at any time, without liability.
2. Bespoke Intellectual Property
All bespoke creations—including custom formulas, ingredient pairings, packaging designs, sensory profiles, workshops, writings, artistic assets, and atelier processes—are the confidential and exclusive property of AuriVelle International and its subsidiaries.
No reproduction, commercial use, or adaptation is permitted.
All formulas—custom or base—are proprietary even when tailored for a customer.
Any unauthorized use is strictly prohibited and may result in legal action.
3. Bespoke Orders, Deposits & Payments
Because our offerings are handcrafted, blended to order, small-batch, and tailored to each client:
A non-refundable deposit is required at the time of order to secure a place in the Atelier production queue.
Full payment must be received before your product enters formulation, bottling, or shipping.
Pricing for raw materials, rare ingredients, and seasonal resources may change at any time without notice.
Custom requests, alterations, or upgraded ingredients may incur additional fees.
4. Bespoke Cancellations, Adjustments & Returns
Due to the personalized nature of our Services:
All bespoke creations, tasting room items, custom skincare, haircare, teas, journals, and wellness tools are final sale.
Orders may only be canceled within 24 hours of purchase and before formulation begins.
Refunds or exchanges are offered only in the case of verified atelier error or defective craftsmanship.
Requests for alterations after production has started are evaluated case-by-case and may require an additional fee.
5. Production Timelines & Delivery
All bespoke products require meticulous, artisan-led crafting. Production timelines vary and are provided as estimates only.
AuriVelle International is not responsible for courier delays, customs holds, weather disruptions, or force majeure events.
International clients are responsible for all customs duties, taxes, and import regulations in their region.
6. Organic Purity, Allergies & Safety
Our formulations are made from 100% organic, clean, plant-derived ingredients.
Individual results may vary due to skin chemistry, sensitivities, and personal use habits.
Clients must review all ingredient lists, allergy notes, and care instructions prior to use.
AuriVelle International is not liable for allergic reactions, improper storage, or misuse.
Always store products in their recommended conditions to maintain purity and potency.
7. Wellness, Coaching, & Ritual Services
Bespoke coaching, inner-bloom workbooks, wellness guides, and cultural lifestyle offerings are designed for holistic enrichment.
These services do not replace medical, psychological, legal, or financial advice.
No outcome or transformation is guaranteed.
Clients are encouraged to consult licensed professionals for specialized concerns.
8. Privacy, Data Protection & Atelier Confidentiality
Personal information is collected solely for communication, order processing, and the enhancement of your Atelier experience.
By using our Services, you consent to receive exclusive updates, atelier notices, and tailored offers.
You may opt out of promotional content at any time.
We do not sell, trade, or rent customer information to third parties.
Custom formulas, notes from consultations, and sensory profiles remain confidential to protect both the client and AuriVelle International’s proprietary processes.
9. Limitation of Liability
AuriVelle International is not responsible for:
Indirect, incidental, or consequential damages
Loss of profits, opportunities, or data
Issues arising from delayed shipments, third-party carriers, or misuse of products
In all cases, liability—if established—is limited to the original amount paid for the specific product or service.
10. Partnerships, Collaborations & Licensing
All brand collaborations, ingredient partnerships, and co-created experiences require formal written approval by AuriVelle International.
Unauthorized use of our branding, names, packaging, or atelier processes is strictly prohibited.
No license or rights are granted unless explicitly stated in writing.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Michigan, USA.
Disputes shall first be addressed through confidential mediation or arbitration before litigation.
Exceptions may apply where otherwise required by law.
12. Amendments & Updates to Terms
AuriVelle International reserves the right to refine, update, or enhance these Terms at any time.
Continued use of our Services constitutes acceptance of the revised Terms.
13. Contact
For questions or concerns regarding these Bespoke Terms & Conditions, please refer to the Contact Us section of our website.
⚜️ AuriVelle International ⚜️
Where Bespoke Craftsmanship, Organic Purity & Cultural Elegance Redefine Modern Luxury.